Warranty, Return and Replacement Policy

1. Scope and Duration of Coverage

• Covered components: Warranty coverage is strictly limited to the drone flight controller, which is the internal mainboard.
• Warranty period: The flight controller is guaranteed against manufacturing defects and internal malfunctions for a period of six (6) months from the date of purchase.

2. Exclusions and Limitations

The warranty does not cover issues resulting from standard wear and tear, operational use, or user error. The following are excluded from coverage:

• External and peripheral parts: All external components, moving parts and consumables are excluded. This includes, but is not limited to, propellers, propeller guards, motors, batteries and the external chassis.
• Physical damage: The warranty is immediately voided in the event of physical damage. Repairs required due to crashes, impact, mishandling, dropping or improper storage are not covered under this agreement, regardless of whether the flight controller is affected.

3. Shipping and Logistics

Freight responsibilities: In the event of a warranty claim, the customer assumes full financial liability for all shipping and handling costs. This includes the inbound freight charges to send the unit to the authorised service centre, as well as the return freight charges to ship the repaired or replaced unit back to the customer.

1. Damaged Goods and Claims Process

If a product is delivered in a damaged state, you must raise a formal claim within seven (7) calendar days of the recorded delivery date. Claims reported outside this timeframe may be ineligible for review.

To file a claim, please contact our support team through either of the following channels:

2. Mandatory Documentation

For a claim to be validated, you are required to submit an unboxing video, also called an open box video. This footage must clearly show the initial opening of the package and provide visual evidence of the damage. This documentation is essential for our verification and internal audit processes.

3. Investigation and Resolution

Once we receive all the required documentation, our team will investigate the matter.

• Processing time: We aim to provide a formal resolution or status update within 2 to 3 business days.
• Outcome: Resolution measures will be determined based on the findings of the investigation and communicated directly to you.

4. Final Sale and Non-Returnable Status

Please note that all drone units are classified as non-returnable products.

• Policy: Once a transaction is finalised and the product is sold, it is not eligible for return, refund or voluntary exchange.
• Restrictions: We do not offer replacements or exchanges for alternative models or products after the sale, except in cases of verified transit damage as set out above.

By proceeding with a purchase, you acknowledge and agree to be bound by the terms of this Return and Replacement Policy.